Managed End User

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Overview

End user computing is a critical part of IT for any business. End users need to be supported and compute effectively to be productive. Silicon Sky offers end user management and support. Silicon Sky will provide end user support telephonically, remotely or onsite. A set of advanced monitoring and management tools are deployed to ensure a speedy response to end users.

Features

  • End user support.
  • 1st level support is manned by Desktop Engineers.
  • Remote management for fast resolution.
  • Proactive device management.
  • Device status reporting.
  • Warranty status tracking.
  • Asset management.
  • Break/fix management
  • Anti-virus management.
  • Software distribution.
  • Preventative maintenance.
  • Patch updates.
  • Printer monitoring.
  • Active Directory management.
  • Cloud options available. (Cloud Desktop & Cloud App)
  • Monthly reporting.